RETURNS & EXCHANGES
Change of Mind: If you have changed your mind, we will gladly assist with a refund or exchange within 30 days of purchase so long as the item/s are unworn, in original condition with the tags intact and the original receipt is presented.
Faulty Items: We can offer you a full refund, replacement or different product to the same value so long as the original receipt is provided. If you do not have the receipt, we will gladly exchange for a replacement or an item to the same value.
In the interests of hygiene and for your protection we do not accept exchanges, or provide refunds for pierced earrings, packs containing earrings, body jewellery, body piercings and hair accessories unless the items are exhibiting a genuine fault.
If your item has been purchased on a gift card, unfortunately we will be unable to assist in a refund.
Items that have been exchanged are unable to be processed for a refund.
Please understand we will require your contact details for refunds and exchanges to be processed. All refunds will be completed in the original form of payment.
For your easiest convenience we ask you keep your receipt as your proof of purchase.
2. Collection of Information
Depending on the circumstances and the relevant products or services, we may request and collect personal information, such as your name, age, email address, internet address or screen name, billing address, postal address, type of computer and credit card number. We may also collect personal information about your interactions and transactions with us, including any contact we have with you by telephone or email.
3. Our Website and Emails
Lovisa automatically gathers anonymous information to monitor the use of our website (under the domain name lovisa.com) like the volume and frequency of visitors, the webpages accessed and any information downloaded. We only use such data in the aggregate. This collective data helps us determine how much our visitors use parts of the site, so we can make improvements and offer relevant information & services to as many users as possible. We may publish or provide this aggregate, anonymous data to other people.
Like many other websites, our website may use ‘cookies’ from time to time. Please see www.lovisa.com/cookies for further details.
If we send you an email or other electronic message, we may record where you open the message and click on particular links. This helps us better understand which products or services may be of interest to you.
Please be aware that information you choose to send to us through our website or by electronic means may be insecure in transit, particularly where no encryption is used (eg. email, standard HTTP). We take reasonable steps to protect the security of personal information once it comes into our possession.
We mainly communicate with your through email, if you wish to unsubscribe the direct marketing communicate, you can find and click on the unsubscribe link in each of the promotional email, and we will opt you out from the mailing listing without any cost.
4. This policy applies only to Lovisa and not to other companies’ or organisations’ websites to which Lovisa Pty Ltd is linked. We are not responsible for the privacy practices or policies of those websites. Use and Disclosure of Personal Information
We collect, use and disclose your information to provide, administer, improve and personalise our products and services and your experience on the Lovisa website, understand your needs, interests and behaviour, verify your identity and personal information, maintain and update our records, manage our relationship with you, conduct product and market research, train and manage our people, protect our lawful interests and deal with enquiries and disputes. We may, on occasions, use your information to notify you of any important changes to our site. We may also collect, use and disclose your personal information in relation to lawful requests from courts, government agencies and lawyers, suspected unlawful activity and acquisitions or potential acquisitions of our business.
We may not be able to do these things without your personal information, for example we may not be able to provide a particular service or product to you. We hope that you will find it beneficial to provide information about yourself to us.
We may disclose your personal information with our related bodies corporate and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, research, investigations, website or technology services. Some of these third parties may be located in [insert likely countries] and other countries.
Your personal information may be used to inform you on an ongoing basis of additional products and services or special promotions that may be of interest to you. We may contact you about such products, services or promotions by electronic messages (eg. email), online (eg. our website) and by other means, unless you opt out or we are subject to legal restrictions. You can choose not to receive such information when you are registering for a product or service on our website. Our electronic marketing communications will provide you with a simple means to opt out of receiving similar communications in the future.
6. Interacting with Lovisa
Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers. Lovisa operates secure data networks that are designed to protect your privacy and security. Lovisa has a Security Policy at www.lovisa.com/security/ that explains how we protect your privacy and personal information.
The security of your information is important to us. We take reasonable steps to ensure that information is stored securely both in electronic and physical form and to destroy or de-identify personal information when no longer required for any permitted purpose.
8. Access and Correction
You may request access to personal information that we hold about you at any time. If you would like to know what information we hold about you please contact the Privacy Manager using the details set out below. If you discover that there is an error or information is missing, please notify us and we will try to correct or add the information as soon as possible. We will provide our lawful reasons in the unlikely event that we deny any request for access or correction of personal information. If we deny a request to correct information and you disagree, you may request that we make a note of your correction request with that information.
We take reasonable steps to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.
Post: 818 Glenferrie Road Hawthorn, 3122, Australia
Telephone: +61 (0) 3 9831 1800
9. Complaints About Privacy
If you have any complaints relating to online privacy issues on our websites, please notify Lovisa and we will promptly respond informing you that we are actioning your complaint and when you can expect a further response.
For information about privacy generally, or if your complaint is not resolved to your satisfaction, you may consider contacting the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
You can choose to disable cookies on your computer by changing the preferences or options menus in your browser. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.
We are responsible in making our website secure.
To help ensure that your experience is simple and secure, our website uses 256-bit Secure Socket Layer (SSL) technology – which is the industry standard for encryption technology. SSL encrypts all information including all personal information received from you and provides you with security and peace of mind when your browser and network supports the use of encrypted data transmission.
We will take all reasonable care to keep the details secure. We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide, unless that access was made possible by our negligence.