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FAQ



Q: How do I pronounce Lovisa?
A: That's a very good question. We like to say LOVE – ISSS – AHH (say it quickly)


Q: Where can I purchase Lovisa Gift Cards?
A: Our Gift Cards can be purchased at any Lovisa Store, worldwide. Please note that Gift Cards are only valid in the country of purchase.


Q: Does Lovisa trade on-line?
A: Currently we do not trade online. Please refer to our online collections of product to see the latest trends at Lovisa. If you would like to purchase a product from these collections, please contact customer service or your closest Lovisa store for product availability.
We want our customers to experience the best in styling and trend advice. Our in-store team members, also known as Lovisa stylists provide an elevated shopping experience like no other and would be happy to help you find the right accessory for you!


Q: I'm a blogger, how can I work with Lovisa?
A: We love hearing from bloggers and vloggers! You can contact our team at marketing@lovisa.com and post with #lovisa always gets out attention.


Q: How can I get stock information on Jewellery I want to purchase?
A: Please e-mail the customer service team at lovisa@lovisa.com with a photo of the item and brief description.


Q: Can I return my hair item?
A: At Lovisa we have a strict no-returns or exchanges policy on any hair items and/or accessories. This is in the interest of hygiene for all customers.

 

Q: Can I return my earrings and/or any other body piercing jewellery?

A: At Lovisa we have a strict no-returns or exchange policy on any body piercing jewellery, including earrings unless the item is faulty. This policy gives peace of mind to you as our customer and is in the interest of hygiene for all Lovisa customers.

 

Q: Can exchange or refund Lovisa Jewellery if I change my mind?
A: If you wish to return an item simply because you change your mind, Lovisa will gladly exchange or refund, provided that the item is in original condition, unworn and with tags still attached. In the interests of hygiene, we do not accept returns of or provide refunds for, pierced earrings, packs containing earrings, body jewellery and hair accessories unless the items are of unsatisfactory quality.

 

Q: How do I return or exchange my Lovisa jewellery?
A: For your convenience, you may return or exchange any items purchased to your nearest Lovisa store in line with our in-store returns policy. The item must be in its original condition with proof of purchase provided.

 

Q: What do I do if I purchase a Lovisa Jewellery item that is faulty?

A: You may return a faulty product to any of our Lovisa stores in return for a full refund, a replacement, or a different product to the same value, in line with our in-store returns policy. For refund of a faulty item, proof of purchase if required.

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