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If you have changed your mind, we will gladly assist with a refund or exchange within 30 days of purchase, provided the item/s are unworn, in original condition, with the tags intact and with proof of purchase.

In the interest of hygiene and for your protection we DO NOT accept exchanges or provide refunds for pierced earrings, packs containing pierced earrings, body piercings and hair accessories unless the items are exhibiting a genuine fault.

We will require your contact details for refunds and exchanges to be processed. All refunds will be completed in the original form of payment. For security purposes, if you used Eftpos during the purchase stage, we will require the same card to process your refund. If your item has been exchanged previously or was purchased via gift card we are unable to offer a refund.

For your easiest convenience, we ask you to keep your receipt as proof of purchase.

Faulty ItemsIf your item is faulty, we will offer you a full refund with proof of purchase. If you do not have your receipt, we will gladly exchange in store for an item of equal or lesser value.

To find your closest Lovisa store please see our Store Locator below:



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