CHANGE OF MIND
If you have changed your mind, we will gladly assist with a refund or exchange within 30 days of purchase or delivery, provided the item/s are unworn, in original condition, with the tags intact and with proof of purchase.
If your item is faulty, we will offer you a full refund with proof of purchase and any postage fee you may have incurred. If you do not have your receipt, we will gladly exchange in store with a replacement item or an item to the same value.
REFUNDS AND EXCHANGES
In the interest of hygiene and for your protection we DO NOT accept exchanges or provide refunds for pierced earrings, packs containing pierced earrings, body piercings and hair accessories unless the items are exhibiting a genuine fault.
We will require your contact details for refunds and exchanges to be processed. All refunds will be completed in the original form of payment. For security purposes, if you used a card during the purchase stage of your order, we will require the same card to process your refund.
If your item has been exchanged previously or was purchased via gift card we are able to offer an exchange only.
For your convenience, we ask you to keep your receipt as proof of purchase.
IN-STORE RETURNS PROCESS
For in-store purchases, your item(s) must be returned to a store within the country of purchase. For online purchases you can return your item in any Lovisa store located in Australia or New Zealand, providing you have proof of purchase and meets the requirements outlined above.
To find your closest Lovisa store please see our Store Locator below:
ONLINE RETURNS PROCESS (Australia and New Zealand Only)
If you have changed your mind, you can return your item through our online process. Please review our change of mind policy before you apply for an online return to ensure your purchase can be exchanged or refunded.
Click here to begin your change of mind return.
If your item is faulty, please contact our support team at email@example.com, to assist you with the process of your return.